| Q. |
How much time do I have to send in my RMA once I have an RMA number? |
| A. |
Once you obtain an RMA number, products must be returned within 10 working days. After 10 working days the RMA will be cancelled and you must obtain a new RMA number. |
| Q. |
RMA request submitted two days ago, but not issue yet. I requested RMA two days ago, and haven¡¯t received response. How can I find status of this request? |
| A. |
In Partner Access, click on Customer Request RMA Issue Status. Enter your Customer ID number, and then click on Check RMA Status. |
| Q. |
How soon can I get RMA number once I submit my request? |
| A. |
Within 24 hours. If you do not receive an RMA, please contact your local Customer Service Representative. |
| Q. |
Why did I receive a different RMA product than the item I sent in? |
| A. |
If we do not have the product available we may offer a equivalent substitute, and we will confirm this is okay with you before the replacement is shipped. |
| Q. |
I have a RMA sent out for repair how soon I can get my product back? |
| A. |
Not all vendors have same policies so Repair turnaround times may vary 2-6 weeks. It is recommended whenever possible customers return item(s) directly to manufacturer for service which greatly improves the turnaround time as product goes direct for repair/replacement without delays or additional processing time and vendor can return direct to them sooner. |
| Q. |
I sent out my defective product how can I find out the status. |
| A. |
Please log in with your password and click ¡°RMA inquiry? for the status. If you do not have a password, go to www.asipartner.com click on Partner Access, then on New Users. Follow the prompts; a partner access code will be issued to you. |
| Q. |
I have a defective product with an invoice date of 4 weeks old or more, how can I get a faster turn around time? |
| A. |
Please refer to the direct to vendor list on www.asipartner.com. This will give you the direct contact vendor¡¯s numbers. |
| Q. |
Who is responsible for filing a damage claim? |
| A. |
The shipper, in this case ASI, is the only one that can file the claim on a damaged shipment with the freight carrier. |
| Q. |
How do you report a claim for missing parts? |
| A. |
Click on Missing Item Procedure on our www.asipartner.com web site under Customer Service and follow the prompts. |
| Q. |
Does ASI provide any missing boxes or accessories? |
| A. |
Click on Missing Item Procedure on our www.asipartner.com web site under Customer Service and follow the prompts |
| Q. |
What happen if the product is past the ASI one year old? |
| A. |
Please refer to the direct to vendor list on www.asipartner.com. This will give you the direct contact vendor¡¯s numbers. ASI will help for motherboard service past first year when manufacturer does not deal direct with customer. |
| Q. |
Does ASI have an installation fee added for Systems and Servers? |
| A. |
Yes, contact an ASI tech support representative. |
| Q. |
I cannot find the invoice for this product; can you still process the RMA? |
| A. |
ASI will do best to determine warranty before notifying an item cannot be verified.In some cases, ASI may help further and even issue an RMA for evaluation. |
| Q. |
I received a damaged box, what do I do? |
| A. |
Click on Damage Procedure on our www.asipartner.com web site under Customer Service and follow the prompts. |
| Q. |
What is ASI¡¯s Credit return period? |
| A. |
15 days from date of invoice; during first 7 days no restocking fee will be charged in most cases, provided item(s) are returned as new, unopened, complete and in re-sellable condition; After 7 days restocking fee will apply. |
| Q. |
Does ASI provide any cross shipment on an RMA? |
| A. |
Yes, provided the original invoice is within 30 days of purchase and customer signs and returns cross shipment request form per ASI policy agreement. |
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If you have additional questions please contact
CustomerService@asipartner.com
and we will respond to you within 48 hours.
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