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Customers may return RMA directly to ASI for 1^st year of warranty as outlined in warranty.

There may be some item which require troubleshoot direct with manufacturer i.e. tape/media drive, notebook, or complete system.

For complete warranty information please review complete warranty.

- How do I request an RMA number? (Word Document)

- I need an RMA number

- Which vendors have direct RMA service?

- How do I check status on my RMA? (Word Document)

- Who do I contact; I have not received my RMA number yet?

- Frequently Asked Questions

- How to request cross-shipment? (Word Document)
Cross- Shipment Form (Excel Document)

- How do I report a discrepancy on my shipment? (Word Document)
Discrepancy Notice Form (Excel Document)
Mis-shipment Damage Form (Excel Document)

- What is ASI Warranty Policy?


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"The Sony products offered for sale on this web site are not purchased from Sony of Canada Ltd. and do not carry a warranty from Sony of Canada".