{"id":3764,"date":"2020-11-05T12:59:28","date_gmt":"2020-11-05T20:59:28","guid":{"rendered":"http:\/\/192.168.64.113\/?page_id=3764"},"modified":"2020-11-05T12:59:28","modified_gmt":"2020-11-05T20:59:28","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.asipartner.com\/canada\/support\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

Q\u00a0<\/span>How much time do I have to send in my RMA once I have been issued an RMA number?<\/strong>
\nA<\/strong>\u00a0Once you obtain an RMA number, products must be returned within 10 working days. After 10 working days the RMA will be cancelled and you must obtain a new RMA number.<\/p>\n

Q\u00a0<\/span>How can I check the status of my RMA request?<\/strong>
\nA<\/strong>\u00a0Click RMA Status and enter your customer number to initiate inquiry.<\/p>\n

Q\u00a0<\/span>How soon can I get an RMA number once I submit my request?<\/strong>
\nA<\/strong>\u00a0Within 1 business day. If you do not receive an RMA number, please contact your local ASI customer service representative.<\/p>\n

Q\u00a0<\/span>Why did I receive a different RMA product than the item I sent in?
\nA<\/strong>\u00a0If we do not have the product available we may offer an equivalent substitute. ASI will confirm substitution with you either verbally or in writing prior to the replacement unit being shipped.<\/p>\n

Q <\/span>I have an RMA product sent in for repair, how soon will I receive my product back?
\nA<\/strong>\u00a0Not all vendors have the same policy so repair turnaround times may vary from 2 – 6 weeks. ASI recommended that whenever possible customers return product(s) directly to the manufacturer for direct service to eliminate additional processing time thus expediting quicker product return.<\/p>\n

Q<\/span> I sent ASI my defective product, how can I check the status?
\nA<\/strong>\u00a0Please log in to asipartner.com with your password and click RMA inquiry.<\/p>\n

Q<\/span> I have a defective product with an invoice date of 4 weeks old or more, how can I get a faster turnaround time?
\nA<\/strong>\u00a0ASI recommends returning the product(s) directly to the manufacturer. A complete list of Vendor Contacts can be found on our website.<\/p>\n

Q<\/span> Who is responsible for filing a damage claim?
\nA<\/strong>\u00a0ASI is responsible and is the only one that can file the claim on a damaged shipment with the freight carrier.<\/p>\n

Q<\/span> How do you report a claim for missing parts?
\nA<\/strong>.Click on Discrepancy\/Damage notification and follow the prompts.<\/p>\n

Q<\/span> Does ASI provide any missing boxes or accessories?
\nA<\/strong>\u00a0Click on Discrepancy\/Damage notification and follow the prompts.<\/p>\n

Q<\/span> What happens if the product is past the ASI one year warranty policy?
\nA<\/strong>\u00a0You will need to send the product(s) directly to the manufacturer. A complete list of Vendor Contacts can be found on our website.<\/p>\n

Q<\/span> I cannot find the invoice for the product(s); can ASI still process the RMA?
\nA<\/strong>\u00a0ASI will proactively research the purchase to determine warranty before notifying you if an item cannot be verified.<\/p>\n

Q<\/span> I received a damaged box, what do I do?
\nA<\/strong>\u00a0Click on Discrepancy\/Damage notification and follow the prompts.<\/p>\n

Q<\/span> What is ASI\u2019s credit return period?
\nA<\/strong>\u00a015 days from date of invoice; during first 7 days no restocking fee will be charged in most cases, provided item(s) are returned as new, unopened, complete and in re-sellable condition. After 7 days a restocking fee will apply.<\/p>\n

Q<\/span> Does ASI provide any cross shipment on an RMA?
\nA<\/strong>\u00a0Yes, provided the original invoice is within 30 days of purchase and customer signs and returns cross shipment request form per ASI policy agreement.<\/p>\n

Q<\/span> What is the warranty for the AC Adapter and Battery?
\nA<\/strong>\u00a0The AC Adapter and Battery for the ASI Whitebox Notebooks is limited to 1 year regardless of any extended warranty purchase.<\/p>\n

If you have additional questions please contact\u00a0CustomerService@asipartner.com<\/a>\u00a0and we will respond to you within one business day.<\/p>\n","protected":false},"excerpt":{"rendered":"

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