{"id":4933,"date":"2020-12-17T05:25:05","date_gmt":"2020-12-17T13:25:05","guid":{"rendered":"http:\/\/192.168.64.113\/?page_id=4933"},"modified":"2023-04-27T00:47:18","modified_gmt":"2023-04-27T00:47:18","slug":"rma-request","status":"publish","type":"page","link":"https:\/\/www.asipartner.com\/canada\/support\/rma-request\/","title":{"rendered":"RMA Request"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-tabs fusion-tabs-1 classic nav-not-justified horizontal-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-inactive-color:#f9f9fb;--awb-background-color:#ffffff;--awb-border-color:#e2e2e2;--awb-active-border-color:#0076a4;\"><div class=\"nav\"><ul class=\"nav-tabs\" role=\"tablist\" aria-orientation=\"horizontal\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-800fd0e396f9f89bcfb\" aria-selected=\"true\" tabindex=\"0\" id=\"fusion-tab-800fd0e396f9f89bcfb\" href=\"#tab-800fd0e396f9f89bcfb\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-edit fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>RMA Locations<\/h4><\/a><\/li><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-22933d0069abf2fadf3\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-22933d0069abf2fadf3\" href=\"#tab-22933d0069abf2fadf3\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-external-link-alt fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Vendor Direct<\/h4><\/a><\/li><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-e85ca413c387f92a036\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-e85ca413c387f92a036\" href=\"#tab-e85ca413c387f92a036\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-file-alt fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Instructions<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\" aria-orientation=\"horizontal\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-800fd0e396f9f89bcfb\" aria-selected=\"true\" tabindex=\"0\" id=\"mobile-fusion-tab-800fd0e396f9f89bcfb\" href=\"#tab-800fd0e396f9f89bcfb\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-edit fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>RMA Locations<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-800fd0e396f9f89bcfb\" id=\"tab-800fd0e396f9f89bcfb\"><p>\r\n    <strong>\r\n        Please select your ASI location    <\/strong>\r\n<\/p>\r\n<ul>\r\n            <li>\r\n            <a href=\"\/canada\/wp-json\/wp\/v2\/pages\/4933\/?branch=2222\">Toronto\/Montreal<\/a>\r\n        <\/li>\r\n                <li>\r\n            <a href=\"\/canada\/wp-json\/wp\/v2\/pages\/4933\/?branch=3122\">Vancouver<\/a>\r\n        <\/li>\r\n        <\/ul><\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\" aria-orientation=\"horizontal\"><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-22933d0069abf2fadf3\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-22933d0069abf2fadf3\" href=\"#tab-22933d0069abf2fadf3\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-external-link-alt fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Vendor Direct<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-22933d0069abf2fadf3\" id=\"tab-22933d0069abf2fadf3\">\n<div class=\"row\">\n<div class=\"col\">\n<p>ASI continually strives to provide the highest level of service possible. We hope that every product that ships<br \/>\nthrough our doors is free from defect but in the event a product fails, ASI will issue an RMA and accept<br \/>\ndefective merchandise up to one year from your invoice date.<\/p>\n<p>Please note some manufacturers require product(s) be troubleshot directly by them prior to ASI Customer Service<br \/>\nissuing an RMA number (i.e. tape\/media drives, notebook, or complete computer\/server system).<\/p>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div class=\"card-header\"><strong>The following vendors request customers contact them directly for product<br \/>\nsupport\/returns assistance.<\/strong><\/div>\n<div class=\"card-body table-responsive\">\n<table class=\"table\">\n<thead>\n<tr>\n<th class=\"text-left\">Vendor<\/th>\n<th class=\"text-left\">Web<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>ASI NB<\/td>\n<td><a href=\"mailto:techsupport@asipartner.com\">techsupport@asipartner.com<\/a><\/td>\n<\/tr>\n<tr>\n<td>APC<\/td>\n<td><a href=\"\/\/www.apc.com\/us\/en\/support\">www.apc.com\/us\/en\/support<\/a><\/td>\n<\/tr>\n<tr>\n<td>Cyber Currency Mining (Video Card)<\/td>\n<td>Contact Manufacturer Directly<\/td>\n<\/tr>\n<tr>\n<td>Dell<\/td>\n<td><a href=\"\/\/www.dell.com\/support\">www.dell.com\/support<\/a><\/td>\n<\/tr>\n<tr>\n<td>DJI<\/td>\n<td><a href=\"\/\/www.dji.com\/support\">www.dji.com\/support<\/a><\/td>\n<\/tr>\n<tr>\n<td>HASSELBLAD<\/td>\n<td><a href=\"\/\/www.hasselblad.com\/support\/\">www.hasselblad.com\/support\/<\/a><\/td>\n<\/tr>\n<tr>\n<td>HP<\/td>\n<td><a href=\"\/\/www.hp.com\/\">www.hp.com<\/a><\/td>\n<\/tr>\n<tr>\n<td>LSI (Broadcom)<\/td>\n<td><a href=\"\/\/www.broadcom.com\/\">www.broadcom.com<\/a><\/td>\n<\/tr>\n<tr>\n<td>Nvidia<\/td>\n<td><a href=\"\/\/www.nvidia.com\/\">www.nvidia.com<\/a><\/td>\n<\/tr>\n<tr>\n<td>PNY<\/td>\n<td><a href=\"\/\/www.pny.com\/company\/support\/product-support\/\">www.pny.com\/company\/support\/product-support<\/a><\/td>\n<\/tr>\n<tr>\n<td>\nSynology\n<\/td>\n<td><a href=\"\/\/www.synology.com\/en-us\/company\/contact_us\">www.synology.com\/en-us\/company\/contact_us<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\" aria-orientation=\"horizontal\"><li  role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-e85ca413c387f92a036\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-e85ca413c387f92a036\" href=\"#tab-e85ca413c387f92a036\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-file-alt fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Instructions<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-e85ca413c387f92a036\" id=\"tab-e85ca413c387f92a036\">\n<p>All labels added by customer after purchase must be removed prior to returning to ASI or RMA may be refused. Credit may be issued only for items requested and received by ASI within the first 14 days of invoice date. Credit must be requested by customer at the time this request is made or a replacement will be provided. CPU and memory may not be returned for credit and will be for DOA (as new) or repair\/replace only.\u00a0<strong>Only for Credit returns: return all- disk, manual, cable, retail packaging originally provided or credit may not be issued.\u00a0<\/strong>Due to market fluctuations, the amount of credit is based on current market value at the time ASI receives the product return from customer, i.e. (credit amount pricing to be lowest price between current price and price paid).\u00a0<strong>Credit returns are subject to a 15% restocking fee based on type of return and\/or after 7 days.\u00a0<\/strong>All RMA credits will be posted to the customer account. RMA credits are not mailed; all credits unused by customer may be viewed online at asipartner access\/ order history\/account profile.<\/p>\n<p><strong>All other returns (ship item for repair only): Do not ship disks, manual or cables as they cannot be returned. Only the defective item returned will be repaired or replaced, not accessories.<\/strong>\u00a0DOA items received will be for immediate replacement. DOA term applies only for items requested by original ASI customer and DOA items must be received by ASI within the first 30 days of original ASI customer invoice date. Repair item will be repaired or replaced and warranty period is based on manufacturer, which customer will be referred direct for service, unless product support must go through ASI based on vendor. ASI refers customers to certain manufacturers after the DOA period to process repair RMA. Should the manufacturer refuse service, contact ASI. Manufacturer return policy may differ from ASI and should manufacturer have warranty or policy change, ASI Corp. will abide by their changes. Repair items must be received by ASI within limited ASI warranty period or 1 year of original invoice date (whichever applies). Shipping instructions: once you obtain an RMA number, products must be returned within 10 working days. After 10 working days the RMA will be cancelled and you must obtain a new RMA number. All RMA numbers provided must be clearly printed or labeled on the outside of each carton you are returning. Properly package all returns with equal to, or better than original packaging to prevent damage during shipping. Improper packaging may result in physical damage and will void warranty. Unauthorized returns will be refused.<\/p>\n<p>To view the complete terms &amp; conditions [<strong><a href=\"\/\/www.asipartner.com\/Canada\/Support\/Terms-Conditions\">Read More<\/a><\/strong>]\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":3467,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-4933","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RMA Request - ASI Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.asipartner.com\/canada\/support\/rma-request\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RMA Request\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.asipartner.com\/canada\/support\/rma-request\/\" \/>\n<meta property=\"og:site_name\" content=\"ASI Canada\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-27T00:47:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.asipartner.com\\\/canada\\\/support\\\/rma-request\\\/\",\"url\":\"https:\\\/\\\/www.asipartner.com\\\/canada\\\/support\\\/rma-request\\\/\",\"name\":\"RMA Request - 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