{"id":4933,"date":"2020-12-17T05:25:05","date_gmt":"2020-12-17T13:25:05","guid":{"rendered":"http:\/\/192.168.64.113\/?page_id=4933"},"modified":"2023-04-27T00:49:18","modified_gmt":"2023-04-27T00:49:18","slug":"rma-request","status":"publish","type":"page","link":"https:\/\/www.asipartner.com\/montreal\/support\/rma-request\/","title":{"rendered":"RMA Request"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-tabs fusion-tabs-1 classic nav-not-justified horizontal-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-inactive-color:#f9f9fb;--awb-background-color:#ffffff;--awb-border-color:#e2e2e2;--awb-active-border-color:#0076a4;\"><div class=\"nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-5ea311f5c8804ef58d6\" aria-selected=\"true\" id=\"fusion-tab-emplacementsrma\" href=\"#tab-5ea311f5c8804ef58d6\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-edit fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Emplacements RMA<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-e80a6570d1d090bf823\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-fournisseurdirect\" href=\"#tab-e80a6570d1d090bf823\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-external-link-alt fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Fournisseur direct<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-e85ca413c387f92a036\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-instructions\" href=\"#tab-e85ca413c387f92a036\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-file-alt fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Instructions<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-5ea311f5c8804ef58d6\" aria-selected=\"true\" id=\"mobile-fusion-tab-emplacementsrma\" href=\"#tab-5ea311f5c8804ef58d6\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-edit fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Emplacements RMA<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-emplacementsrma\" id=\"tab-5ea311f5c8804ef58d6\">\n<p>\r\n    <strong>\r\n        Veuillez s\u00e9lectionner votre emplacement ASI    <\/strong>\r\n<\/p>\r\n<ul>\r\n            <li>\r\n            <a href=\"\/montreal\/wp-json\/wp\/v2\/pages\/4933?branch=2222\">Toronto\/Montr\u00e9al<\/a>\r\n        <\/li>\r\n                <li>\r\n            <a href=\"\/montreal\/wp-json\/wp\/v2\/pages\/4933?branch=3122\">Vancouver<\/a>\r\n        <\/li>\r\n        <\/ul>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-e80a6570d1d090bf823\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-fournisseurdirect\" href=\"#tab-e80a6570d1d090bf823\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-external-link-alt fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Fournisseur direct<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-fournisseurdirect\" id=\"tab-e80a6570d1d090bf823\">\n<div class=\"row\">\n<div class=\"col\">\n<p>ASI s&rsquo;efforce en permanence de fournir le plus haut niveau de service possible. Nous esp\u00e9rons que chaque produit<br \/>\nexp\u00e9di\u00e9 \u00e0 travers nos portes est exempt de d\u00e9faut, mais en cas de d\u00e9faillance d&rsquo;un produit, ASI \u00e9mettra un RMA<br \/>\net acceptera la marchandise d\u00e9fectueuse jusqu&rsquo;\u00e0 un an \u00e0 compter de la date de votre facture.<\/p>\n<p>Veuillez noter que certains fabricants exigent que le (s) produit (s) soit d\u00e9pann\u00e9 directement par eux avant que<br \/>\nle service client ASI n&rsquo;\u00e9mette un num\u00e9ro RMA (c.-\u00e0-d. Lecteurs de bande \/ m\u00e9dia, ordinateur portable ou syst\u00e8me<br \/>\ninformatique \/ serveur complet).<\/p>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div class=\"card-header\"><strong>Les fournisseurs suivants demandent aux clients de les contacter directement pour<br \/>\nobtenir une assistance produit \/ une assistance pour les retours.<\/strong><\/div>\n<div class=\"card-body table-responsive\">\n<table class=\"table\">\n<thead>\n<tr>\n<th class=\"text-left\">Vendeur<\/th>\n<th class=\"text-left\">Site Internet<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>ASI NB<\/td>\n<td><a href=\"mailto:techsupport@asipartner.com\">techsupport@asipartner.com<\/a><\/td>\n<\/tr>\n<tr>\n<td>APC<\/td>\n<td><a href=\"\/\/www.apc.com\/us\/en\/support\">www.apc.com\/us\/en\/support<\/a><\/td>\n<\/tr>\n<tr>\n<td>Cyber Currency Mining (Video Card)<\/td>\n<td>Contacter directement le fabricant<\/td>\n<\/tr>\n<tr>\n<td>Dell<\/td>\n<td><a href=\"\/\/www.dell.com\/support\">www.dell.com\/support<\/a><\/td>\n<\/tr>\n<tr>\n<td>DJI<\/td>\n<td><a href=\"\/\/www.dji.com\/support\">www.dji.com\/support<\/a><\/td>\n<\/tr>\n<tr>\n<td>HASSELBLAD<\/td>\n<td><a href=\"\/\/www.hasselblad.com\/support\/\">www.hasselblad.com\/support\/<\/a><\/td>\n<\/tr>\n<tr>\n<td>HP<\/td>\n<td><a href=\"\/\/www.hp.com\/\">www.hp.com<\/a><\/td>\n<\/tr>\n<tr>\n<td>LSI (Broadcom)<\/td>\n<td><a href=\"\/\/www.broadcom.com\/\">www.broadcom.com<\/a><\/td>\n<\/tr>\n<tr>\n<td>Nvidia<\/td>\n<td><a href=\"\/\/www.nvidia.com\/\">www.nvidia.com<\/a><\/td>\n<\/tr>\n<tr>\n<td>PNY<\/td>\n<td><a href=\"\/\/www.pny.com\/company\/support\/product-support\/\">www.pny.com\/company\/support\/product-support<\/a><\/td>\n<\/tr>\n<tr>\n<td>\nSynology\n<\/td>\n<td><a href=\"\/\/www.synology.com\/en-us\/company\/contact_us\">www.synology.com\/en-us\/company\/contact_us<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-e85ca413c387f92a036\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-instructions\" href=\"#tab-e85ca413c387f92a036\"><h4 class=\"fusion-tab-heading\"><i class=\"fontawesome-icon fa-file-alt fas\" aria-hidden=\"true\" style=\"font-size:16px;\"><\/i>Instructions<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-instructions\" id=\"tab-e85ca413c387f92a036\">\n<p>Toutes les \u00e9tiquettes ajout\u00e9es par le client apr\u00e8s l&rsquo;achat doivent \u00eatre retir\u00e9es avant d&rsquo;\u00eatre renvoy\u00e9es \u00e0 ASI ou RMA peut \u00eatre refus\u00e9e. Un cr\u00e9dit ne peut \u00eatre \u00e9mis que pour les articles demand\u00e9s et re\u00e7us par ASI dans les 14 premiers jours suivant la date de facturation. Le cr\u00e9dit doit \u00eatre demand\u00e9 par le client au moment o\u00f9 cette demande est faite ou un remplacement sera fourni. Le processeur et la m\u00e9moire ne peuvent pas \u00eatre retourn\u00e9s pour cr\u00e9dit et seront pour DOA (comme neuf) ou r\u00e9paration \/ remplacement uniquement. <strong>Uniquement pour les retours de cr\u00e9dit: retour tout disque, manuel, c\u00e2ble, emballage de vente au d\u00e9tail fourni \u00e0 l&rsquo;origine ou cr\u00e9dit ne peut \u00eatre \u00e9mis. <\/strong>En raison des fluctuations du march\u00e9, le montant du cr\u00e9dit est bas\u00e9 sur la valeur marchande actuelle au moment o\u00f9 ASI re\u00e7oit le retour du produit du client, c&rsquo;est-\u00e0-dire (le prix du montant du cr\u00e9dit doit \u00eatre le prix le plus bas entre le prix actuel et le prix pay\u00e9). <strong>Les retours de cr\u00e9dit sont soumis \u00e0 des frais de restockage de 15% en fonction du type de retour et \/ ou apr\u00e8s 7 jours.<\/strong>Tous les cr\u00e9dits RMA seront cr\u00e9dit\u00e9s sur le compte client. Les cr\u00e9dits RMA ne sont pas envoy\u00e9s par la poste; tous les cr\u00e9dits inutilis\u00e9s par le client peuvent \u00eatre consult\u00e9s en ligne \u00e0 un acc\u00e8s \/ historique des commandes \/ profil de compte.<\/p>\n<p><strong>Tous les autres retours (exp\u00e9dier l&rsquo;article pour r\u00e9paration uniquement): N&rsquo;envoyez pas de disques, manuels ou c\u00e2bles car ils ne peuvent pas \u00eatre retourn\u00e9s. Seul l&rsquo;article d\u00e9fectueux retourn\u00e9 sera r\u00e9par\u00e9 ou remplac\u00e9, pas les accessoires.<\/strong> Les articles DOA re\u00e7us seront remplac\u00e9s imm\u00e9diatement. Le terme DOA s&rsquo;applique uniquement aux articles demand\u00e9s par le client ASI d&rsquo;origine et les articles DOA doivent \u00eatre re\u00e7us par ASI dans les 30 premiers jours suivant la date de facturation du client ASI d&rsquo;origine. L&rsquo;article de r\u00e9paration sera r\u00e9par\u00e9 ou remplac\u00e9 et la p\u00e9riode de garantie est bas\u00e9e sur le fabricant, quel client sera r\u00e9f\u00e9r\u00e9 directement pour le service, sauf si le support produit doit passer par ASI en fonction du fournisseur. ASI r\u00e9f\u00e8re les clients \u00e0 certains fabricants apr\u00e8s la p\u00e9riode DOA pour traiter la RMA de r\u00e9paration. Si le fabricant refuse le service, contactez ASI. La politique de retour du fabricant peut diff\u00e9rer de celle d&rsquo;ASI et si le fabricant a une garantie ou un changement de politique, ASI Corp. se conformera \u00e0 leurs changements. Les articles de r\u00e9paration doivent \u00eatre re\u00e7us par ASI dans la p\u00e9riode de garantie ASI limit\u00e9e ou 1 an \u00e0 compter de la date de la facture originale (selon le cas). Instructions d&rsquo;exp\u00e9dition: une fois que vous avez obtenu un num\u00e9ro RMA, les produits doivent \u00eatre retourn\u00e9s dans les 10 jours ouvrables. Apr\u00e8s 10 jours ouvrables, le RMA sera annul\u00e9 et vous devez obtenir un nouveau num\u00e9ro RMA. Tous les num\u00e9ros RMA fournis doivent \u00eatre clairement imprim\u00e9s ou \u00e9tiquet\u00e9s \u00e0 l&rsquo;ext\u00e9rieur de chaque carton que vous retournez. Emballez correctement tous les retours avec un emballage \u00e9gal ou sup\u00e9rieur \u00e0 l&#8217;emballage d&rsquo;origine pour \u00e9viter tout dommage pendant le transport. Un emballage inappropri\u00e9 peut entra\u00eener des dommages physiques et annulera la garantie. Les retours non autoris\u00e9s seront refus\u00e9s.<\/p>\n<p>Pour consulter les conditions g\u00e9n\u00e9rales compl\u00e8tes [<strong><a href=\"\/\/www.asipartner.com\/montreal\/Support\/Terms-Conditions\">Lire la suite<\/a><\/strong>]\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":3467,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-4933","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v26.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RMA Request - ASI Montreal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.asipartner.com\/montreal\/support\/rma-request\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RMA Request\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.asipartner.com\/montreal\/support\/rma-request\/\" \/>\n<meta property=\"og:site_name\" content=\"ASI Montreal\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-27T00:49:18+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.asipartner.com\/montreal\/support\/rma-request\/\",\"url\":\"https:\/\/www.asipartner.com\/montreal\/support\/rma-request\/\",\"name\":\"RMA Request - 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