Ship RMA return to:
7277 Nelson Road, Richmond, British Columbia V6W 1G3
Please allow 24 hours for processing. If you need to contact the ASI Customer Service
department, please call (604) 214-0300 #107
or by email at
. To ensure prompt e-mail notification, please make sure asipartner.com is marked as a safe sender domain.
Please fill out the form completely. Incomplete forms will delay the RMA process. For each item,
you must at least enter ASI Item #, Serial #, Invoice #, Invoice Date and select a Request Type (Repair or Replacement or Credit)
and select a Problem Description.
Customers can now type in the serial number and click the search button displayed on the right of the Serial # textbox.
If the serial number matches, then ASI Item Number, Invoice Number and Invoice Date will be retrieved and filled automatically into the respective boxes.
If you do not wish to use the search feature, you can enter all the details manually like before and submit the form.
To submit more than 8 items for RMA, please use another form.
ASI continually strives to provide the highest level of service possible. We hope that every product that ships
through our doors is free from defect but in the event a product fails, ASI will issue an RMA and accept
defective merchandise up to one year from your invoice date.
Please note some manufacturers require product(s) be troubleshot directly by them prior to ASI Customer Service
issuing an RMA number (i.e. tape/media drives, notebook, or complete computer/server system).
All labels added by customer after purchase must be removed prior to returning to ASI or RMA may be refused. Credit may be issued only for items requested and received by ASI within the first 14 days of invoice date. Credit must be requested by customer at the time this request is made or a replacement will be provided. CPU and memory may not be returned for credit and will be for DOA (as new) or repair/replace only. Only for Credit returns: return all- disk, manual, cable, retail packaging originally provided or credit may not be issued. Due to market fluctuations, the amount of credit is based on current market value at the time ASI receives the product return from customer, i.e. (credit amount pricing to be lowest price between current price and price paid). Credit returns are subject to a 15% restocking fee based on type of return and/or after 7 days. All RMA credits will be posted to the customer account. RMA credits are not mailed; all credits unused by customer may be viewed online at asipartner access/ order history/account profile.
All other returns (ship item for repair only): Do not ship disks, manual or cables as they cannot be returned. Only the defective item returned will be repaired or replaced, not accessories. DOA items received will be for immediate replacement. DOA term applies only for items requested by original ASI customer and DOA items must be received by ASI within the first 30 days of original ASI customer invoice date. Repair item will be repaired or replaced and warranty period is based on manufacturer, which customer will be referred direct for service, unless product support must go through ASI based on vendor. ASI refers customers to certain manufacturers after the DOA period to process repair RMA. Should the manufacturer refuse service, contact ASI. Manufacturer return policy may differ from ASI and should manufacturer have warranty or policy change, ASI Corp. will abide by their changes. Repair items must be received by ASI within limited ASI warranty period or 1 year of original invoice date (whichever applies). Shipping instructions: once you obtain an RMA number, products must be returned within 10 working days. After 10 working days the RMA will be cancelled and you must obtain a new RMA number. All RMA numbers provided must be clearly printed or labeled on the outside of each carton you are returning. Properly package all returns with equal to, or better than original packaging to prevent damage during shipping. Improper packaging may result in physical damage and will void warranty. Unauthorized returns will be refused.
To view the complete terms & conditions [Click Here]